Return Policy

Eligibility for Returns

To be eligible for a return, your sour cream must meet the following conditions:

• Purchased within 30 days of the delivery date.
• In its original, unopened packaging.
• Not showing signs of damage or tampering.

We reserve the right to refuse returns that do not meet these conditions.

Initiating a Return

1. Contact Us: Before returning any product, please contact our customer service team at [email protected] or call us at (557) 232-1819 x80485. We will provide you with a Return Merchandise Authorization (RMA) number.
2. Packaging: Securely repackage the sour cream in its original packaging, if possible. If the original packaging is damaged, use a sturdy box to prevent damage during shipping.
3. Shipping: Ship the package to the address provided by our customer service team. Please retain your shipping confirmation as proof of return.

Refunds

Once we receive and inspect your returned sour cream, we will process your refund. Refunds will be credited to your original payment method. Please allow 5-7 business days for the refund to appear in your account. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] or (557) 232-1819 x80485 with photos of the damaged item and your order number. We will arrange for a replacement or refund.

Contact Information

For any questions regarding our return policy, please contact us at:

Email: [email protected]

Phone: (557) 232-1819 x80485

Address: 662 Guiseppe Points, Fort Ninastad, North Dakota, United States

Please note that this return policy is effective as of 2024.